Cancellations & Refunds company accepts cancellations and refunds only for tickets that have not been used and bookings made through the company’s website after they have been purchased online. If you need to make any changes to your reservation, our reservation centre or call centre is the best place to go. The booking feature of the app can be accessed from the app’s home page. To cancel an online reservation, please refer to the cancellation and modification policy that is in effect at the time of cancellation. Due to the fact that the cancellation process is only available online for multi-person bookings, single passengers are unable to cancel multi-person tickets. You would have to call the call centre to cancel an appointment.

If we do not receive cash from the applicable supplier or third-party source, we will not be able to repay you. You will be charged a cancellation fee. Even if you haven’t begun your trip yet, you could be charged up to 100 percent of your booking amount. If you need to make modifications to your reservation or obtain new tickets or other travel documents, you will be charged a fee. If you cancel a reservation, you agree to hold us harmless and reimburse us for any costs or charges that we incur as a result of your cancellation.

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Airline Reservations, Changes & Cancellation